Troubleshooting & Tips
Sometimes things just don't want to work the way they should.
Here are a few tips and tricks to remember:
• Lithium-ion batteries in our e-Cigarettes do not require an initial charge!
• Lithium-ion technology has no memory T
• The batteries are shipped with about a 90% charge. You can use them right out
of the box! Pre-charging them will have no effect on the lifespan or performance
of the batteries. You are only prolonging the time it will take you to enjoy your e-Cigarette!
Atomizer tips:
• I got my new e-Cigarette and it worked for a minute or two and then quit
making any vapor - make sure you replaced the dummy cap in the atomizer
with a filled sample cartridge that came with your kit! The cap that comes with
new atomizers and kits contains no liquid!
• Atomizer gets very hot but doesn't produce any or much vapor - your atomizer is
probably dry. Try adding 2-3 drops of e-Liquid directly inside the center of the
atomizer.
• Atomizer gets warm but doesn't produce any or much vapor - your atomizer
probably has too much e-Liquid inside it and cannot fully heat up. Try placing
the open end of the atomizer into a paper towel and blow through the battery
connector end as hard as you can. This will force the excess out of the atomizer.
Also make sure your battery is fully charged or swap it with another known good
battery.
• Atomizer is cold and doesn't produce any vapor - your atomizer has probably
burnt out and needs replaced. Occasionally the center contact between the
battery and atomizer doesn't touch. Take a small paperclip and gently pry that
center contact up on the atomizer and the battery. Don't pry too hard because
you can pop it out of the grommet holding it in place. If this doesn't fix your cold
atomizer then it probably is bad and needs replaced.
• Atomizer works fine but I get a plastic burnt taste in my mouth - your cartridge is
low on e-Liquid or has been used many times and needs replaced. Also make
sure the poly fill has not stuck to the atomizer bridge. If you notice fine little
threads on the inside of the atomizer try to remove them carefully. This only
applies to standard atomizers - do -NOT- remove any threads from inside the 510-
T, eGo-T or eGo-C atomizers or they can be permanently damaged. Please do
not "dry burn" any atomizer in an attempt to "fix" or "clean" it. This usually only
results in burnt flavor
Battery tips:
• "Battery will not hold a charge for very long" ... batteries do have a life span and
unless this battery is new it probably needs replaced.
• Manufacturer states they are good for 300 charge and discharge cycles.
• Battery charges fine and the LED lights up but I get no vapor - go through the
atomizer check list above and check the center contact on the battery.
• Battery lights up but then flashes while taking a drag - you are reaching the cutoff
of the battery which is typically 5 seconds. If you need a long drag we
suggest going to a MOD, Digital, or USB pass-through which has a longer draw
time.
• Battery flashes rapidly and I get no vapor when I take a puff - the battery is low
and needs recharged.
• Battery does not light up or do anything when I take a puff - battery is probably
bad and needs replaced.
• "Battery is Lighting up But No Vapor?"... There is a pin inside the connection of the
battery that can sometimes be pushed too far down where the battery cannot
make a connection. (This pin is a copper piece inside the connection where the
threads of a cartomizer screw into the battery.) To extend this pin take something
thin and sturdy such as a paperclip and slowly work the pin from each side to
bring it back up (similar to opening a can of paint). This should bring the pin back
high enough where the connection between the battery and the heating unit
can be completed.
• Battery activates on its own - this is often common with automatic batteries. One
solution is to take the ash end and literally give it a good hard couple of taps on
a hard surface. You can also put your mouth over the battery connector and
put as much air pressure as possible on it. This forces the switch mechanism back
into its proper position. Be sure not to get any saliva inside the battery. Do not
poke paperclips or other items inside the battery nor use compressed air. This
can permanently damage the switch. Also make sure you are not storing your
batteries in pockets or other places with a lot of dust. Pocket lint can and will get
inside the battery opening and cause the switch to malfunction. The battery can
also occasionally get a small amount of liquid inside it which causes it to
malfunction. Often when these batteries are returned to us they work fine when
they arrive. We attribute this to them having a little time to dry out so we might
suggest you set the battery somewhere safe and just allow it to sit for a day or
two.
• Battery gets extremely hot when using or charging - this is a sign the battery has
a serious internal problem. DO NOT THROW IT IN THE TRASH! Set it someplace that
it will not pose a fire risk such as a granite counter top. Please give us a call for
proper disposal instructions.
Battery charger tips:
• I connected my new e-Cigarette battery to the e-Cigarette battery charger and
the charger status light turned green within a few minutes - most e-Cigarette
batteries come with about a 90% charge on them already. Nothing is wrong, just
enjoy your e-Cigarette!
• Battery charger LED is flickering red and green rapidly - this just means the
battery is near being fully charged.
• USB battery charger LED is flickering red and blue rapidly - this just means the
battery is near being fully charged.
• The LED on my USB charger never turns green - the LED on the USB chargers turns
blue when the charge cycle is complete.
• The button in my keeps popping out or falling inside the tube - you only need to
apply enough pressure to make the switch click. Avoid putting your manual
pushbutton batteries into pockets or other places which will grab the button and
possibly pull it out.
Liquid/Cartridge Tips:
• How many times can I refill my cartridges? Cartridge life depends a lot on how
dry you let them become during use. A dry atomizer burns hot and can break
down the fiber in the cartridge fairly quick. Always keep above 1/3 full! Letting
Atomizer get below 1/3 will be too hard your wick/coil!! But always leave 2-3mm
of air on the top!!
• If you begin to notice the fiber breaking down or becoming discolored
(somewhat burnt) then it is time to toss it in the trash and put a new one in.
• "I keep getting liquid in my mouth!" This is caused by two things: 1) Overfilling and
2) drawing way too hard.
• Remove the cartridge and wipe the excess liquid off of it. Blow your atomizer out
as described above in the atomizers section.
• When you refill your Tank let your tank sit for about 1 minute before Vaping!
TRUTH ABOUT PRIMING AND MORE....
PRIMING 101 ...
Yes, You should prime a new wick to help the wick get wet and not work
so hard, but NO this is NOT the only time you should prime!!
Priming is more important in a Top Heating Coil than a Bottom Changing
Coil... This is true. Because of gravity if you don't prime a BCC the wick will
get wet. If you choose not to Prime a BCC you should allow your tank to sit
1-3 minutes before Vaping.
A top Heating Coil doesn't have the Gravity Pull that a BCC has, so you do
need to Prime!
In a Top Heating Coil Prime anytime your e-cig has been left for 12-24
hours without use.
Is it hard to Vape, not enough Vape? Try to Prime! Don't cut up voltage (if
applicable) or vape harder... Instead, Prime your wick and try again.
The TRUTH about CLEAROMIZERS and DISPOSABLES....
"It tastes bad, It doesn't hit well, It might be burnt... I have to throw away,
and buy a new one."
FALSE!! WASH YOUR DISPOSABLE/CLEAROMIZER
Don’t just toss your disposable clearomizers! You can wash them and reuse them
several times. Use hot water, and let them dry upside down on a paper towel before
doing a dry burn.
1. Remove clearomizer from battery to avoid shorting out either one.
2. Remove mouthpiece (unscrew the part you put in your mouth from the
tank)
3. Empty out the tank as much as possible (just pour it into the sink)
4. Run the mouthpiece under hot water to wash any juices off of it.
5. Set mouthpiece off to the side on a paper towel to dry.
6. Fill tank about half way with hot water.
7. Place a finger over each end of tank and give about three of four vigorous
shakes back and forth.
8. Repeat last step 4-5 times. If you have used a thick strong eliquid in the past
you may need more cleaning.
9. If you need more cleaning you can try pouring a little baking soda directly
into the CE4 tank and shaking it down into it. Then fill to about half with hot
water again and shake. Do this a few times and this will help.
10. Then rinse with clean water (fill to half, shake, repeat) a few times
11. Get excess water out of CE4 by shaking the tank upside down. (Get as
much of the water out as you can to speed up the process)
Dry Burn
After the previous steps now you will need to do a "dry burn" to get rid of
any residual eliquid and water from the wick and coil. Here's how:
1. Leaving the mouthpiece off, screw the CE4 back on to a manual
battery (push button type)
2. Press the button on the EGO for 2-3 seconds while looking down into
the top of the CE4
3. Let cool for 2-3 Seconds and then repeat until you can see the coils
inside the CE4 glowing red. Once they glow red, stop pressing the
button!
THAT'S IT ... ADD A NEW FLAVOR AND VAPE ON!!